resume

WORK HISTORY

Oct 2020 - Current

System Administrator

The Voleon Group

As the lead Mac and iOS system administrator, I oversee the design and maintenance of the firm’s MDM instance. Additionally, I provide hardware and software support ranging from Level 1 to Level 3 for all of our users.

JUNE 2010 - CURRENT

INDEPENDENT IT CONSULTANT

SELF-EMPLOYED

Assessed clients’ requests and offered tailored solutions to match their specific needs. Repaired client hardware and software while offering guidance to ensure their short-term and long-term goals are met.

July 2018 - Oct 2020

SENIOR IT TECHNICIAN

CHOBANI

Lead Mac Engineer responsible for the architecture and deployment of the JAMF management framework to all enterprise Mac users. Provide support and training for our IT team through Mac training meetings, scripting solutions of common issues, creating documentation, and handling escalation tickets. Responsible for proactively maintaining and upgrading our Chobani Café’s technologies including digital signage, network and iPad Revel POS systems.

MAY 2017 - JULY 2018

LAB ANALYST LEAD

LLOYD GROUP

Ensure computer hardware and software meets company and client standards. Configure and maintain deployment solutions to increase productivity, quality and machine build speed. Assign team members tickets, coordinated shipping, and set expectations with clients on machine builds. Perform quality checks and provide any additionally needed technical support needed to team.

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SCRIPTING SKILLS

JAMF Certified Expert (JAMF 400, formerly CCE)
Apple Certified Support Professional (ACSP) 10.15
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Associate Security (CCNA
Security)
JAMF Certified Admin (JAMF 300, formerly CCA)
ITIL Foundation
CIW Site Development Associate
Apple Certified Mac Technician (ACMT)
CompTIA Security+
CompTIA Network+
CompTIA Linux+
CompTIA A+
CompTIA Project+
Apple Service Fundamentals
JAMF Certified Tech (JAMF 200, formerly CCT)
Google G Suite Administrator

SCRIPTING SKILLS

BASH SHELL

PYTHON

BATCH

POWERSHELL

EDUCATION

B.S. INFORMATION TECHNOLOGY – SECURITY

WESTERN GOVERNORS UNIVERSITY

I received my Bachelors in IT Security at Western Governors University. Courses included IT project management, writing and troubleshooting code, risk management, disaster recovery, and technical planning.